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progress to clients . With BuilderTrend , clients can see exactly what ’ s going on with their home using a simulation of the build inside of the software , which is huge .
“ Moving away from the technology side of things , we ’ ve also changed the way we work together as a team . Part of that has been clearly defining our goals , including KPIs and SOPs . This helps the staff feel more empowered , as there is more transparency around their roles and responsibilities . We ’ ve always been a small team , but we want to bring in more staff . Setting clear goals like these will be useful as the department continues to grow . I don ’ t want to become a micro-manager , and establishing clear expectations from the beginning is one way of avoiding that pitfall .”
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