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Greenwich Builders business . This figure was achieved by staying faithful to our simple mantra : to consider a project a success , we must earn a reference from the client – otherwise , we view it as a failure . This way , our satisfied client base acts as our sales force , referring us to their friends and family . As a result , we don ’ t rely too much on advertising and are currently booked and busy for the next year and a half , with additional projects booked further down the line ,” he goes on .
Exemplary service
What truly makes Old Greenwich stand out from the competition is the undivided attention each customer receives from its employees . “ Despite being great builders , some of our competitors have as many as ten jobs in progress simultaneously , with only three supervisors spread out among them . This can result in clients not getting the attention and level of detail they deserve . In contrast , at Old Greenwich , we assign one dedicated supervisor to a project at a time . The attention to detail that results from this is complemented with a professional , cuttingedge computer system that enables us to always remain on top of our budgets and timelines . Since the creation of Old Greenwich , I have emphasized that providing clients with plenty of attention and ensuring our staff are always available is a vital part of our culture . By avoiding supervisors jumping from one project to another , clients receive the best service from employees who are dedicated to their project ,” Chris explains .
As the conversation goes on , Chris shares a significant shift in Old Greenwich ’ s working culture that was triggered by the pandemic . “ To handle the management tasks for each job , each employee has a dedicated workspace at their home and at their work site , which includes their computer , blueprints , and a printer . This somewhat unconventional way of managing with no office , per se , was initially implemented during the pandemic , when we decided to work remotely and close our physical office to limit the spread of the virus . Prior to that , we had a beautiful , 3000 square-foot office that was costing us a significant amount of money but was under-utilized . Moreover , my preference is for employees who are assigned to a specific onsite job to dedicate their full attention to the
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