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“ The foundations of this business are around being open, honest, and transparent with our clients. We share our expenses with them, communicate schedules and problems, and build a genuine rapport based on trust before we even break ground. Integrity is key to planning ahead and setting, meeting, and ideally exceeding expectations. However, even with the most planning and organization, there can sometimes be unforeseen problems throughout the process.
“ Being flexible and able to adapt is a key component for any successful business in the homebuilding industry, not only because of different ground conditions or physical situations but because of market challenges and dynamics. We take several measures to mitigate any problems, and when we run into issues, we quickly identify solutions and communicate with clients about the best way to progress. None of this could be truly achieved without a great team in place.
“ We have grown substantially over the last eight-to-ten years. I meet with each of my employees every quarter to get an insight into their goals for both the company and their careers; some of our best ideas and strategies have come from these meetings. By understanding each person’ s goals, I can provide the necessary tools to meet these objectives. This not only benefits employees’ personal growth but also fuels sustainable internal growth for the company by adding new skills to our workforce,” Stephen states.
Original features and materials
Turning to the company’ s capabilities, Stephen continues:“ The market in Massachusetts is different to the rest of the US: there are lots of old homes here, and we’ ve come to specialize in working on antique homes across New England. For many of these homes, owners want to extend the footprint without disrupting the history of
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