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and then moving on to the next project. Instead, we invest in ongoing service and support after installation. Today’ s environment demands a focus on building a lifetime relationship with the home and homeowner because this technology is evolving and needs to be regularly serviced, maintained, and upgraded. As such, it is crucial for us to develop the ability to work continuously with our clients to ensure their systems function optimally by providing the high level of service quality our customers expect. This can be challenging when operating solely on a local level but with our significant size and national presence, it becomes much easier to invest in and achieve this level of support. For example, we can set up a national team to handle client calls, troubleshoot their issues, and often resolve problems remotely. We can address many of our customers’ concerns through these activities, and when remote solutions aren’ t effective, we have the resources, both locally and nationally, to send a technician to resolve issues as needed,” Mark enlightens.
The success of Bravas’ operations across the country is largely dependent on the skills of its national team. To ensure its team members excel in delivering and installing its solutions, the company places a strong emphasis on training, as Mark reveals.“ We have developed a robust platform known as Bravas University, which I believe is the industry’ s leading training program. This platform is an
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