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client’ s home, we provide a weekly update for the client, typically meeting with them on site,” Ben highlights.“ Some clients want to meet more or less frequently, depending on the phase of the project. We are also very committed to our online portal, Buildertrend, which stores all our schedules, most of our key decisions and we upload daily photographs of the project. The client can access the platform at any time, all the information about their project is readily available and they don’ t have to make any last-minute, rushed decisions.
“ Additionally, we put a huge amount of effort into our estimating and strive to be as accurate as possible. Our estimates reflect what it truly takes to build a home. We never underestimate costs or present unrealistic schedules to win a job – we believe in 100 percent transparency and all our costs are completely open to the client. We take a lot of pride in our culture of being highly organized and running our company like a professional business. At Tourmaline, we put the client ahead of profit because we recognize that building a high-quality product and creating a superior client experience is crucial for long-term success.”
The company has seen significant increases in costs over the past five years, primarily due
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