__________________________________________________________________________________________________________
Vendors
Q: How can online reviews and brand reputation be affected by bad referral partners? Wiles: The quality of the services and customer experience your referral partners provide also reflects on your own business – for better or worse. When a partner fails to deliver, you might see a spike in negative online reviews, weakened brand reputation and reliability, and lost revenue and referrals.
Willard: Since customers often see referral partners as an extension of your own business, associating with bad referral partners can have a negative impact on your business, from online reviews and overall brand reputation to stunted business growth and revenue.
Q: What are common mistakes contractors make when trying to establish vendor relationships? Wiles: Working with various waste management providers as opposed to choosing one that offers a comprehensive range of services. Contractors can easily avoid this by partnering with a waste management company that offers dumpster and portable toilet delivery, emptying, and pickup services.
Willard: Focusing on keeping costs low. While it’ s important to budget appropriately, prioritizing low prices over reliability and quality can lead to project delays. And, if the work performed is unsatisfactory, you’ ll likely need to reschedule these services through a more reliable service provider, costing you more in the long run.
Q: What advice would you give builders looking to strengthen their network of trusted partners? Wiles: Be clear about your waste management goals when setting expectations to avoid gaps in communication later. Knowing what you want from a waste management company early on makes it easier to assess prospective partners and choose the right one for your needs.
Willard: Focus on relationships built on reliability, communication, and quality workmanship. Companies you partner with should consistently deliver on promises, respond quickly, and share your commitment to customer satisfaction. It’ s also wise to cultivate a trusted network; having more than one trusted partner in a specific trade ensures you’ re covered if a conflict arises. Trusted partnerships not only help projects run more smoothly and reduce delays but also create better experiences for both builders and homeowners. ■
Stephen Wiles is Brand President at redbox + Dumpsters. www. redboxplus. com Nathan Willard is Brand President at The Patch Boys. www. thepatchboys. com
modernhb. com 23