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America Homes frame, energy and final inspection. Along with that sits an in-house quality assurance team, which Troy describes as‘ a second set of eyes and inspection checkpoints throughout the build,’ ensuring not only that a home meets code, but that the fit and finish truly lives up to it. Customer experience receives the same attention once the sale is made. First America has been reworking its modelhome presentation including signage, merchandising, and a more elegant sales gallery, in conjunction with a dedicated warranty 2 / 24 / 7 commitment from Troy’ s team: a two-hour response target, eyes on any service issue within 24 hours, and a resolution target within seven days or less.“ Whenever customers call us, we pick up the phone. We’ re always there for them,” highlights Troy. modernhb. com 145