Modern Home Builders Issue 129 October 2023 | Page 88

Dulles Glass ______________________________________________________________________________________________________
Committed to innovation
As Dulles ’ reputation for superior craftsmanship , exceptional services and delivery grew , so did its customer base . The company which initially catered to a geographically restricted customer base , expanded its operations nationwide , shipping its products to various locations across the country . Today , Dulles utilizes the industry ’ s finest sustainable materials and boasts one of the largest inventories available , with over 100,000 square feet of glass and mirrors in different types and thicknesses .
Through regular collaboration with architects , construction firms , design-build professionals , general contractors , glass installers , interior designers , and wholesalers , Dulles is empowered to fulfill orders promptly . This exemplifies the company ’ s commitment to meeting and exceeding its customers ’ needs in a timely manner .
To guarantee customer satisfaction , the organization has effectively introduced an innovative program focused on project research and optimization ( PRO ). Leveraging Dulles ’ cutting-edge technology , this program offers professionals the convenience of designing glass shower doors through an intuitive online portal , streamlining the process , and enhancing user experience .
While emphasizing the significance of trust and reputation in fostering positive business relationships , Dulles also directs its attention towards cultivating a culture centered around four key principles : innovation , customer satisfaction , equality , and sustainability . Dulles ’ research and development team plays a vital role in continuously enhancing the quality of the company ’ s technology and product line . Thus , the team ensures customers receive the finest materials for their construction and renovation
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