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them out of their house or ripping up their kitchen .” Designing a wraparound process that
streamlines every stage of development has been central to Otero ’ s success .
It ’ s not surprising , given this client-centered approach , that many of Otero Signature Homes ’ clients are referrals . Ted even recalls a meeting with a client who had been referred by clients whose home was built 15 years ago ! Independent , third-party satisfaction surveys score the team at Otero Signature Homes at 4.9 out of five , with exceptional ratings in every category .
As well as providing the ultimate customer care , Otero Signature Homes must ensure that its products are exceptional . Ted gives an example of its cutting-edge design trends : “ We built a contemporary farmhouse in Cleveland , with a unique flowing floorplan . Most of the exteriors in the region are browns or stone finishes , but for this project , Kelly came up with a design featuring black windows , white board
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Stop in the showroom or schedule an appointment with one of our design consultants at www . bathandkitchenideacenter . com and batten siding .” The property was a showpiece that drew 17,000 people through its doors in 17 days during an industry event and has since risen in value by around $ 1m .
Keeping at the forefront of trends goes beyond design though , with the latest sustainable technology and engineering solutions being integral to projects from the company ’ s inception . These are practices they embedded before they became industry standards around 2008 – 2009 . Now , projects can incorporate technologies including geothermal heating and cooling systems , tankless water heaters with circulator pumps , and high-density insulation .
Bold ambitions
Culture has also been an important driver of the organization ’ s success . Fostering a culture based on the pillars of professionalism , thoughtfulness , and accountability not only reinforces the communication and trust that leads to healthy working relationships but also helps motivate the teams even in moments of stress and pressure . “ As well as being professional , thoughtful , and accountable we want a fun environment ,” Ted explains , “ we work hard and play hard – for example , we did a kayak trip recently . These rewards mean that when we need to put our noses to the grindstone everyone is onboard .”
Motivation will be a useful resource in the years to come given the company ’ s bold ambitions . Looking to utilize venture capital the business will undertake larger types of developments . It will seek greater involvement in commercial tenant fit-outs , aiming to develop underutilized buildings into spaces that serve the community around them . It will also endeavor to curate communities via greater involvement in organizing residential subdivisions . “ We also ,” Ted adds , “ want to have a greater standing from the development side of
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