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+ Build develops detailed specifications, gathers bids, and establishes budgets that give clients a clearer understanding of costs. The process is closely tied to another defining part of the business: transparency. Many builders operate through guaranteed maximum price contracts. Graeme takes a different approach.“ For that number, the customer wants the most house they can get. For that same number, the builder wants to build for the least amount possible to satisfy the contract, because they will make more money.”
Daley Design + Build uses an openbook cost-plus model that keeps everyone’ s interests aligned.“ We show customers the proposals and bids from the vendors, material suppliers, and subcontractors. When we invoice customers, we share every invoice we have received. It is their project. We facilitate. There is no reason they should not know
The main focus of the business is taking care of people
where all the money goes. They are spending a lot, and I think they deserve to know where it is going.”
Transparency is not just a projectmanagement tool. It reflects how Graeme sees the relationships behind the work.“ I see our customers at school, at the grocery store. I run into them everywhere because they are all in my neighborhood. The main focus of the business is taking care of people.”
Solving challenges
Alongside client relationships, building performance remains a priority. Daley Design
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